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Resources
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| Category: | Customer Service |
| Title: |
Calming Upset Customers |
| Author: |
Rebecca L. Morgan |
| Synopsis: |
Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach give you the ability to work through conflicts and maintain calm in the work environment. |
| Medium: |
Book |
| Published: |
1989 |
| Publisher: |
Crisp Publications, Inc. |
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